What We Collect and Why It Matters
We collect the information you provide when creating your account — your name, phone number, and the mobile wallet you use, whether that is bKash, Nagad or Rocket. We also capture transactional data each time you deposit or withdraw, so we can verify the payment and
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match it to your account record. On the technical side, your device type, IP address and session activity are logged automatically. This helps us detect unusual login attempts and keep your account from being accessed by anyone other than you. We do not sell your personal
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data to third parties for marketing. Any data shared with payment processors — for example, when a Rocket transfer needs to be confirmed — is limited strictly to what that processor needs to complete the transaction. We may also hold data needed to meet legal obligations
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where applicable under the laws of your region. How long we retain your information depends on account status, applicable local requirements and whether you have an open dispute or pending withdrawal. If your account is closed and all balances are settled, we follow a defined retention
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schedule before purging records.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.